Kaleidoscope Tours Pty Ltd
Terms, Conditions, Cancellation Policy
Terms and Conditions
Although every effort is made, Kaleidoscope Tours Pty Ltd shall not be liable for any COVID lockdown, illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger guests have travel insurance coverage. Kaleidoscope Tours retains the right to alter routes, itineraries, fares, inclusions, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.
Where a customer cancels due to Government restrictions that are either not removed as expected, extended, imposed or reimposed, the customer will be contacted and offered a refund or credit note (to be used within 12 months), where such an offer is at the absolute discretion of the operator. The operator reserves the right to withhold some monies to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer
Upon booking and paying for a tour, all guests accept and grant permission to Kaleidoscope Tours Pty Ltd, to utilise images/videos for possible further commercial purposes (e.g. Facebook, Instagram and website), yet privacy shall be upheld where no names, or home locations, or any other personal information of guests will be disclosed.
Cancellations or changes of dates within 14 days of departure on all tours, will result in a 50% cancellation fee. Failure to board, change of date or cancellation within 48 hours of departure will result in full fare forfeiture.
Change of Date Policy
Where possible Kaleidoscope Tours will try to honour change of date requests that are made with at least 14 days’ notice. This is not always possible for all tours and is always subject to availability. Change of date requests which are made with less than 14 days’ notice will not usually be accepted. Change of date requests may be subject to an adjustment fee which falls in line with the cancellation fee structure.
Children are permitted on tours, however due to the nature and length of some tours, it may not always be recommended. Please check with us before booking. Infants (under 1 years of age) are permitted on tours and we have limited child restraint seats available for use. Please ensure you discuss your preferences with us before booking.
Due to limited luggage space availability within the luggage area of the vehicle, pushers and prams are acceptable providing they can fit within the available space. Please ensure you check with Kaleidoscope management before you bring them along to the tour. In the interests first of the safety and comfort of all passengers, we will endeavour to accommodate these items. Any very large sized luggage presented on departure day (including oversized strollers) may result in refusal to board. Refunds will not be given to persons on the day as a result of these issues.
Pick up and Drop off Services
Kaleidoscope Tours offer complimentary pickup and drop off service from one local Mandurah pickup and drop off location for each tour. Please note it is guest’s responsibility to be waiting out the front of your selected pickup location at least 5 minutes before departure. Failure to be punctual may result in your tour guide being unable to locate you, causing failure to join the tour.
Kaleidoscope Tours cannot be held responsible for guests who fail to be punctual. It is guest’s responsibility to ensure that the tour details on their confirmation are correct, contact details they have provided are up to date, the pickup point area has been agreed with us prior to departure.
Please see each specific tour for inclusion deals for meals/tastings etc.
Consumption of Alcohol Policy
Please note that in accordance of the Liquor Licensing Act 119(4)(a) no alcohol is permitted to be consumed in the vehicle. Wine bought during your tour will be kept in a safe place and handed back when you disembark at the end of tour.
Kaleidoscope has the right to refuse entry to a tour, continue a tour , cease a tour and or transport people who may be considered to be under the influence of alcohol and displaying signs of drunkenness and or inappropriate and aggressive behaviour . The supply of alcohol on any tour and or transport to juveniles (under 18 years of age), or drunk customers, is not permitted. The consumption of alcohol on tour or transport by juveniles, or drunk customers, is not permitted. Kaleidoscope management discourages practices that lead to excessive or rapid consumption of alcohol during any planned tour and or transport.
Travel Gift Vouchers
Gift vouchers are available in Australian Dollars and can be used to purchase any Kaleidoscope tour products. Gift vouchers are valid for 12 months from the date of issue. Gift vouchers are non-refundable or redeemable for cash. Any costs exceeding the Gift Voucher value when redeemed will need to be paid by another payment method. Guests are responsible for the use and security of your Gift Voucher. Kaleidoscope Tours will not reimburse or replace any gift vouchers that have been lost, stolen or misused.
Changes to the terms and conditions
These are Kaleidoscope Terms and Conditions and may be reviewed, varied, added to or withdrawn by Kaleidoscope at any time at our discretion. These Terms and Conditions and any amendments made does not form any part of one’s employment contract, or agreement or any independent contractor agreement (as the case may be).